Purchase Rules

Rules for digital goods purchases, account data accuracy, refunds and delivery expectations.

Before contactingOrder number, product and issue description.

After paymentPurchase page and seller messages.

SafeDo not send passwords or access codes.

My orders FAQ

What to prepare

Order order number or payment receipt

Product name, link or seller

Details region, service option, error screenshot

Instruction

How to contact support

Rules

These rules explain the storefront side of the purchase flow and should stay aligned with provider-side payment rules.

Tips

Eligibility, delivery conditions and buyer data accuracy requirements.

How refund and issue reviews should be escalated with the order reference.

Help section

• Digital goods are delivered electronically and may require accurate account or profile data from the buyer.

• Region restrictions, activation requirements and platform compatibility must be checked before payment.

• Storefront copy should never promise instant refunds for already issued digital goods without provider review.

Help section

• Refund review requires the order identifier and a clear explanation of the issue.

• If a product was delivered correctly according to listing terms, refund eligibility may be limited.

• Fraud prevention, duplicate delivery and account misuse cases should be reviewed manually.

Next step

If your question is about an order, prepare the purchase number and situation description.

My orders FAQ